Service-Based Refund Policy

Lucent Business & Industry Services primarily offers consulting, advisory, documentation, and professional support services. Due to the nature of these services, refunds are generally not applicable once the service has been initiated or delivered.

Eligibility for Refund

Refunds may be considered only under the following circumstances:

• Payment was made in error or duplicated
• Service was not initiated due to reasons solely attributable to us
• Refund eligibility is explicitly stated in a written agreement

Non-Refundable Services

The following are non-refundable:

• Consultation fees already rendered
• Documentation, compliance, or advisory services already started
• Customized or tailored services
• Administrative or processing charges

Refund Request Process

To request a refund (if applicable), clients must contact us in writing with complete details of the payment and reason for the request. Refund requests must be submitted within a reasonable time from the date of payment.

Refund Processing Time

If a refund is approved, it will be processed within 7 to 10 working days using the original method of payment, subject to banking and payment gateway timelines.

Changes to Refund Policy

Lucent Business & Industry Services reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.